The owner of the online store www.nothingneighbor.com (hereinafter the Online Store) is OÜ NewNovale (registry code 14848260), located at Nelgi tee 5-16, Viimsi, 74001, Harju County, Estonia.
Validity of sales contract, goods and price information
The terms of sale apply to the purchase of goods from the Online Store. The prices of the products sold in the online store are indicated next to the products. A fee for the delivery of the goods is added to the price. The delivery fee depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when ordering. Information about the goods is provided in the Online Store directly next to the goods.
Placing an order
To order the goods, you must add the desired products to the shopping cart. To place an order, you must fill in the required data fields and select the appropriate method of product delivery. The amount of the fee, which can be paid via a bank link or another payment solution, is then displayed on the screen.
The agreement enters into force upon receipt of the amount due to the current account of the Online Store. If it is not possible to deliver the ordered goods, the buyer will be notified as soon as possible and the money paid (incl. Delivery costs) will be refunded immediately, but no later than 14 days of sending the notice.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days. The right of withdrawal does not apply if the buyer is a legal person. In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store. If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods. The buyer is obliged to return the goods or hand them over to us or our carrier as soon as possible and in any case no later than 14 days from the day you notified the withdrawal. Goods will be considered returned on time if you have shipped them before 14 days have elapsed. The goods must be returned to the address: Nelgi tee 5-16, Viimsi, 74001, Harjumaa. The cost of returning the goods is borne by the buyer. If you wish to withdraw from the contract, please fill in the (sample) form below and send it to the e-mail address: firstname.lastname@example.org
I hereby declare that I am withdrawing from the contract with which I have purchased the following
ordered / received: (date)
reason for withdrawal:
Right to lodge a claim
The buyer has the right to contact the online store within two months at the latest by sending an e-mail to: email@example.com
The online store is not responsible for defects that have occurred after the delivery of the goods to the buyer. If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will return all fees associated with the sales contract to the buyer. The online store shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.
If the buyer has any complaints regarding the Online Store, they must be sent to the e-mail address firstname.lastname@example.org
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to resolve disputes arising from the agreement concluded between the buyer and the Online Store. The review of the buyer’s complaint in the commission is free of charge.
The owner of all rights related to the photos is Newnovale OÜ. Use of photographs without prior express permission is prohibited.